FAQ
Do you have to fill in all the details when booking?
- Yes, it is of the utmost importance that we can contact you both before and during the booking period. It is equally important that we know which apartment you are staying in during the rental period.
Do you have to book parking in advance?
- Yes, you must book and pay for a parking space before parking. The later you book, the fewer spaces there are to choose from, and it may happen that all spaces are fully booked.
- If you are on site and want to know whether a space is available or not, go to arefjallby.com/"platsensnamn"
Supervision and rules
- Anyone who parks in a different spot than the one booked, or who has not booked at all, risks a parking control fee (parking fine).
- It is important to park in the booked spot and to stay within your space so that other cars can park next to you.
- If a booked spot is occupied or difficult to park in, contact 070-551 59 58
- Booked spots that are not used must be cancelled.
- If parking enforcement notes that a booked spot is not being used, the booker will be contacted and must accept that the spot may be booked by someone else.
Disabled parking
- There are no special spaces reserved for disabled parking.
- People with a disabled parking permit need to book a regular parking space.
- For loading and unloading, it is permitted to park temporarily near the apartment.
- In cases where the customer cannot get to and from the booked parking space and does not have an assisting driver, we can grant permission to park in a suitable place near the apartment after contacting customer service.
How do you book a parking space?
- Parking can only be booked directly here on the website. All parking spaces that are green on the map are available for the selected period.
- If everything on the map is booked during your selected time intervals, we recommend trying a few different time intervals. It may happen that one place is available for half a week and another place in the area is available for the other half.
Can one cancel their parking space?
- Yes, the booking confirmation sent by SMS and email at the time of booking includes a "Cancel link". Follow that link to cancel. (Works before the rental period has started).
- For cancellations after the rental period has started: send an email to parkering.fjallbyn@gmail.com
- The right to a refund is stated in the terms.
Why does the Provider have the right to cancel a paid parking space?
- If all parking spaces are booked and there are residents in an apartment who cannot book a parking space, the Provider has the right to cancel someone else's possible second space. Such cancellation must take place no later than one week before arrival and be communicated to the Customer, who of course will get their money back.
- Likewise, it is not intended that anyone should have a booked parking space without using it. If such a suspicion arises, the Provider has the right to contact the Customer and inform them that the space will be cancelled unless the Customer promptly shows that they are using the space.
Charging point
In area H there are 20 charging points for electric cars, of which 10 (spots H1-H10) can be booked by the day and the rest are open for drop-in. See charging points
Problems with logging in or payment?
Please contact us primarily via:
email to parkering.fjallbyn@gmail.com
Phone: 070-551 59 58